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Apple has rolled out a new display replacement scheme for the iPhone 11.
According to a fresh post on the Apple Support website, appropriately titled “iPhone 11 Display Module Replacement Program for Touch Issues,” the company has established that “a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module.”
If your iPhone 11 was manufactured between November 2019 and May 2020, and it exhibits a problem with touch sensitivity, you may now be eligible for a free service or replacement. Apple has provided a serial number checker tool on the aforementioned support website to help with confirmation of that.
In order to find your iPhone’s serial number, simply head to Settings > General > About. You can also check the barcode on the original packaging to find the serial number.
Those who are able to take advantage of Apple’s repair program can do so through an Apple Store or an Apple Authorized Service Provider.
Apple’s new program will be valid for two years after the first retail sale of the unit. Combined with those production dates, it should be the case that affected iPhone 11 customers have at least a year to claim their free repair through the program.
If you’ve already paid to have this issue repaired prior to the establishment of the repair program, Apple will issue a refund. However, if your device has sustained any separate damage that affects Apple’s ability to complete the repair (such as a cracked screen), you may be required to pay to have it fixed before Apple will do its part.