Need assistance? Can’t find what you’re looking for amongst our tips? Don’t panic – see if your issue is covered by our support FAQ.

Forgotten password

If you can’t log into Apple ID or iCloud, you may need to reset your password.

So long as you know your registered email address and can answer some security questions, this is easy to do on the Apple website. Tap the link below or visit iForgot.apple.com in Safari.

Password Reset

Software issues

Can’t get iCloud working? Internet connection dropping out? Unable to turn off notifications?

If you have a general question about iOS, the best people to speak to are the official Apple Support team. They have a huge knowledge base, lots of staff and will respond quickly.

Unlike us, they have access to your Apple ID details and registered devices so they can take a more hands-on approach to troubleshooting your problem.

Apple Support

Hardware issues

Cracked screen? Muffled sound? Dodgy camera?

Apple Support is also your best bet if your device isn’t working as it should – the support team can diagnose and fix hardware problems better than anyone else.

Depending on the issue, they may ask you to bring it to an Apple Store for testing. Many repairs are free, though accidental damage is not usually covered under warranty.

Apple Support

Product feedback

Please remember that although we are experts in all things iOS, we are not directly affiliated with Apple.

If you want to give feedback about your iPhone or iPad, or make a complaint, you can tell Apple about it directly through its official feedback page.

Apple Feedback

Tips won’t load

Occasionally the Tips section of our app fails to load properly. Apologies if this has happened to you.

If you’re seeing a blank, it’s a simple fix – delete the app from your Home screen and download it again from the App Store. This is usually enough to kick things back into working order.

Talk to us!

If you have a question about this app or wish to comment on any of our content, please feel free to email us directly.

You can also get in touch if none of the above helps and you’re still stuck with an iOS problem.

We’ll get back to you as soon as possible, but we’re a very small team and we get a lot of messages so please bear with us if you don’t hear back right away.

Email Us